This page explains how to request deletion of your account and associated data for Dyagnosys products, including Ava.
How to request deletion
Send an email to [email protected] from the email address or workspace associated with your account, with the subject line "Account Deletion Request". Include the name of the product (e.g. Ava) and your workspace or account identifier if you have one.
What gets deleted
Once we verify your request, we delete your account profile, stored messages and conversation history, and any other personal data associated with your account.
What may be retained
We may retain certain records where required by law, such as billing and transaction records needed for tax, accounting, or fraud-prevention purposes. Retained records are kept only as long as legally required and are not used for any other purpose.
Processing time
We process account deletion requests within 30 days of verifying the request.
Contact
Questions about this process can be sent to [email protected].